Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQs are generally structured per style rather than per order and vary by product family — typical minimums are shown on individual product pages. For products marked "MOQ on request," our team will confirm minimums based on your specification during the quote process, since fabric and trim minimums can affect the figure.

Question 2

How does sample development work?

Accepted Answer

Samples are developed from your tech pack, reference garment or written specification, so fit, fabric and construction can be confirmed before any bulk material is committed. It's common to need at least one revision round before a sample is approved.

Question 3

How long does sample development typically take?

Accepted Answer

Sample lead times vary by product and are listed on individual product pages. As a general guide, development samples typically take around 7-16 business days depending on complexity — this is an estimate, not a fixed guarantee, since revision rounds can extend the timeline.

Question 4

How long does bulk production take once a sample is approved?

Accepted Answer

Bulk production lead times depend on product complexity and order quantity and are listed per product where available. Timelines are planning estimates rather than guaranteed dates, and can shift if fabric sourcing or revisions are needed.

Question 5

Can you add our custom logo to products?

Accepted Answer

Yes. Logos can be applied by embroidery, sublimation, screen printing or heat transfer depending on the product and fabric. Send your logo file when requesting a quote so we can confirm the most suitable technique.

Question 6

What is sublimation printing and when is it used?

Accepted Answer

Sublimation transfers dye directly into synthetic fabric fibres, making it well suited to all-over graphics and unlimited colour designs on polyester-based jerseys and performance knits. It isn't compatible with 100% cotton fabric.

Question 7

What is embroidery and which products is it best for?

Accepted Answer

Embroidery stitches a design directly into the fabric for a raised, durable finish. It's the standard choice for caps and also common on jackets, polos and gis for crests, logos and text.

Question 8

What is screen printing and when should I choose it?

Accepted Answer

Screen printing applies ink to the fabric surface and is a cost-effective option for simpler designs with a limited colour count, particularly on cotton and cotton-blend garments where sublimation isn't suitable.

Question 9

Can you accommodate custom sizing outside your standard size charts?

Accepted Answer

In many cases, yes — send us your required measurements or an existing size chart and we'll confirm whether it can be accommodated for your product and quantity during the quote process.

Question 10

What materials do you manufacture with?

Accepted Answer

Material selection depends on the product and division — performance knits and mesh for sportswear, wool-blend and technical shells for outerwear, cotton twill for headwear, four-way stretch compression knits for fitness wear, and pearl-weave cotton or PU/leather for martial arts equipment. See Materials and Construction for more detail.

Question 11

Can you produce private-label products under our brand?

Accepted Answer

Yes. Our Private Label service covers full range development, custom labelling, hang tags and branded packaging so the finished product reaches your customer under your name. See the Private Label page for details.

Question 12

What packaging options are available?

Accepted Answer

Standard packaging (polybagging, folded packing, export cartons) is included as part of production, and branded packaging — custom hang tags, main labels and boxes — is available through our Private Label service.

Question 13

Do you handle shipping and export documentation?

Accepted Answer

We prepare shipment paperwork to support customs clearance at the destination port as part of our Wholesale and Export service. Specific carrier arrangements and delivery timelines are confirmed per order and can vary by destination.

Question 14

What does the payment process look like?

Accepted Answer

Payment terms are confirmed per order once your quotation is agreed, and typically follow a deposit-plus-balance structure common in wholesale manufacturing. Exact terms are discussed directly with our team during the quote process.

Question 15

How does product development work if we don't have a finished design yet?

Accepted Answer

We can work from a tech pack, a reference sample, or a written brief. Our team will help translate the brief into a development sample, which is then refined through revision rounds before bulk production.

Question 16

What quality control checks are performed during production?

Accepted Answer

Quality control runs throughout production rather than only at the end — this includes raw material and trim inspection, in-line checks during bulk production, and a pre-shipment random-sample inspection before goods are released.

Frequently Asked Questions